Booking a course
Courses can be booked by downloading the application form from www.penny-price.com (click here) or bought through our online shop.
Provisional bookings can be made by phone (Mon-Fri 8.30am – 5.00pm) or by email to [email protected]. These bookings must be confirmed by payment of a deposit and copies of relevant qualifications. All bookings will be acknowledged by post or email, with directions and accommodation details if requested. Start and end times of courses, lunch arrangements and other details will be in the letter of acceptance.
Course Cancellation Policy
If you are unable to attend a course for any reason, the following will apply:
Cancellations giving over 14 days notice will receive a refund or be transferred to another course less a £10 cancellation fee
Cancellation within 14 days will automatically forfeit 50% of the total fee
Non attendees on the day of the course will lose the full amount of the course.
If the Academy cancels a course, the fees will be refunded or the students transferred to a new date with no penalties.
Orders are welcomed by telephone or fax to our order hotline 0844 8844966 by post, email to [email protected], or via our website shop at www.penny-price.com, where you can open a professional account. Payment is with order, unless previously arranged. Goods are not supplied on a sale-or-return basis. All prices shown on our website include VAT and are quoted in British Pounds Sterling. Only books and publications are zero rated VAT.
Processing and Delivery
Orders are usually processed and despatched within 24 hours during the working week. However, due to prevailing workloads please ensure that all orders are placed before 1.30pm to ensure same day dispatch. Orders are sent to your delivery address and may take as long as 5 working days to reach you; our carriers do not deliver on Saturdays or Sundays. If you will be out during the day then please inform us of an address of where the parcel may be sent. Carriers will now only try to re-deliver your parcel to you once after a failed attempt before returning it to us. Should your parcel be returned to us then you will be contacted and you will be charged for re-delivery. We use Interlink and the Post Office depending on the weight of your order.
Please carefully check your parcel on receipt for damages and contact us within 5 days of receipt. We cannot exchange or replace after this period.
Our postage charges are £3.99 (up to 500g) and £5.99 (over 500g) to mainland UK and are calculated individually for overseas orders.
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We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
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Thank you for choosing Penny Price Aromatherapy